Reader question: When must the landlord provide consumption information for remotely readable equipment?
Heating cost allocators in the building have been replaced. Since then you have expected monthly information, but you only receive the annual statement once a year. Before you enquire, clarify the equipment actually installed and the applicable legal framework. A modern display is not yet remotely readable just because you assume it to be (fernablesbarkeit).
Ask precisely about the prerequisite
§ 6a HeizkostenV ties the obligation to provide intra-year information to installed remotely readable equipment for recording consumption. Since 1 January 2022 it specifies monthly information based on actual consumption or the meter readings of heating cost allocators. The provision also describes minimum contents. [HeizkostenV6a]
The scope of the regulation and the priority rule must fit the case. §§ 1 and 2 contain the starting point for that including special constellations. [HeizkostenV1] [HeizkostenV2] The article therefore does not treat every directly supplied energy provision as the same information case.
What is actually missing?
Our editorial recommendation: First check whether information is already being provided by a communicated channel. Has a letter been announced, portal access been set up or another form explained? Document missing access data, an incorrect allocation or an inaccessible monthly view separately in each case.
Use your intended access; do not assume the account details of a neighbouring flat. If you do not know which channel the landlord intends, ask specifically for that provision channel and for the missing months. A general “the app does not work” describes the request imprecisely.
Distinguish between minimum information and your own analysis
Paragraph 2 lists, among other things, the last month’s consumption in kilowatt hours as well as comparisons with the previous month and the corresponding month of the previous year, insofar as those data were collected, and with a normalised or otherwise appropriate average user. [HeizkostenV6a]
A figure on the device and an understandable consumption information are therefore not automatically interchangeable. On the other hand, you cannot conclude from a missing historical comparison figure without checking that the entire current measurement is wrong. Ask whether the data exist and what exactly is shown.
A fictitious access with wrong allocation
In Hannah’s case the technology is remotely readable according to the caretaker. She can open the portal but sees only an incorrect flat reference. Her message names the property, her own unit and the period of the missing information. She asks for an allocation check and a clarified provision channel.
She does not try to find the matching consumption curve herself by selecting other units. The example shows an organisational cause; it does not establish a mismeasurement or a specific individual claim to money.
The annual statement remains a separate process
Monthly information helps with oversight but is not a finished annual cost statement. Consumption, energy price, further costs and settlement rules belong together in the later bill. § 6a expressly leaves the duties under § 556 paragraph 3 BGB unaffected. [HeizkostenV6a]
Keep your specific enquiry and the reply. If the information fails to appear despite clarified prerequisites, have possible further rights examined by a professional. This article deliberately does not calculate a reduction and does not recommend any automatic payment change. It creates a clear information request with confirmed technology, period and access channel.