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FAQ

Short answers about search, saving, inquiries, your account and the social media tool for agents.

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For home seekers Search, save and inquire

Search with AI, favourites, notes and inquiries to providers.

For agents CRM and social media tool

Properties from Justimmo or onOffice as posts for Facebook, Instagram, LinkedIn, Pinterest and X.

Security & legal Privacy and help

What happens to your data and how to reach us.

General

What is Immosearch?

Immosearch is a property portal: apartments, houses, plots and commercial properties from agents and developers in one place. For agents there is also a social media tool.

Is Immosearch an estate agent?

No. We do not sell or let properties. The listings come from agents and developers; buying or renting is arranged directly with them.

What does it cost to use?

Searching, saving, notes and inquiries are free. Only the Pro and Ultimate plans of the social media tool for agents are paid.

Searching for properties

How do I search for a property?

Simply type what you are looking for into the search field, for example “3-room apartment with balcony in Graz up to €300,000”. The AI search understands such sentences and sets the matching filters. You can also set location, price, area or rooms with the classic filters.

Is the AI search reliable?

It helps you find properties but makes no decisions for you. Check the results as with any search and do not enter sensitive personal data in the search field.

Why can't I find anything suitable?

Usually the filters are too narrow. Remove some filters or search more broadly.

How up to date are the listings?

Providers update their data continuously. A property may still have been reserved or sold shortly before – the provider will confirm availability.

Who is responsible for the information?

The respective provider. If you notice a mistake, write to us via the contact page.

Saving and notes

Can I save properties?

Yes. Use the save icon to store a property as a favourite. You need a free account for this.

Can I take notes on properties?

Yes. For every property you can write your own notes, set a status – such as “Viewing done”, “Check financing” or “Offer submitted” – and add tags like “Top candidate”. That way you keep track even with many properties.

Can anyone see my notes?

No. Notes, status and tags are private. Neither providers nor other users can see them.

Inquiries

How do I send an inquiry about a property?

Via the contact form on the property page. Your inquiry is then automatically linked to the right property.

Who receives my inquiry?

We briefly check every inquiry for spam and then forward it to the responsible agent or provider, who will contact you directly.

Why is the provider not replying?

Providers handle inquiries themselves and at different speeds. Unfortunately, we cannot guarantee a reply.

Account

Do I need an account?

Not for searching and sending inquiries. You do for favourites, notes and the social media tool – the account is free.

How do I log in?

With your email address and password or directly with your Google account.

More answers with your account

After logging in you will find answers here about favourites and notes, account security, the CRM connection and the plans.

For agents

What is the social media tool?

It turns your properties into ready-made posts for Facebook, Instagram, LinkedIn, Pinterest and X – created by you or planned and published automatically. If you like, the AI writes the texts.

What do I need for it?

A free account and your agent CRM: Justimmo or onOffice. Your properties come straight from the CRM, so you never enter anything twice.

What does the tool cost?

Basic is free forever. You can try Pro and Ultimate free for 30 days – without a card. After that they only continue with a subscription, monthly and cancellable at the end of the billing month.

How do I get started?

Create an account, connect your CRM under Settings › Connections and then your social media accounts. After logging in you will find more detailed answers here.

For agents with a CRM connection

Once your CRM is connected, we explain the social media tool here in detail: social media accounts, publisher, calendar, automation with all settings, and office and team.

Privacy and legal

What happens to my data?

We process data for search, account and inquiries. Additional marketing measurement with Meta only takes place with your voluntary consent. Details are in the privacy policy.

How do I switch off marketing measurement?

Open the cookie settings in the footer and switch off marketing or choose Necessary only. This stops future measurement events; Immosearch remains usable. Data already sent to Meta is not automatically deleted by this.

Do providers receive my data?

Only if you send an inquiry about a property: the responsible provider then receives your contact details and your message.

Where can I find the terms and the imprint?

The terms and conditions and the imprint are linked at the bottom of every page.

How do I report incorrect or illegal content?

Write to us via the contact page and name the property and the reason. We check every report.

Help

I am not receiving emails from Immosearch.

Check your spam folder and the email address in your account.

How do I reach support?

Via the contact page. Briefly describe what happened and on which page.