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KI-Symbolbild: Helles Treppenhaus mit breiten Steinstufen und Handläufen, rechts in einer Türöffnung ein grüner Putzeimer mit Wischmopp.
Practical article Ownership & management Austria and Germany

Cleaning schedule does not fit the use: Discussing a change based on observed strain

How do differing cleanliness expectations become a comparable service requirement for the building?

Automatically translated – the German version is legally binding. Show original (German)

Published
18 Oct 2026
Applies to
Austria and Germany
For whom
Owners & landlords
Article ID
WX26-P09-0012

Part of the building considers the cleaning schedule to be inadequate. Others find the execution satisfactory. Perhaps there is not merely a performance defect, but the agreed scope no longer fits the actual use. For this question, the existing contract and future need must be discussed separately.

First decide which question is being asked

If it concerns a missed agreed cleaning, that specific service will be clarified. If, on the other hand, it is about an area that becomes dirty more often despite work having been carried out as agreed, a different service description may be under discussion. This article deals with that second decision and does not confirm any entitlement to additional services free of charge.

Describe the location and typical use for this purpose. A building entrance after construction deliveries needs a different basis for discussion than a little-used ancillary room. A short-term exceptional strain will not readily be treated as a permanent change.

Describe the need before a new interval

Our recommendation: Record what result is desired for the specific use. Ask the service provider about possible variants and their prerequisites. Cleaning more frequently is only one conceivable answer; perhaps the place of service, the activity or the process must be described more clearly.

Compare the variants based on the same starting point. Price details without a confirmed scope remain incomparable. The community does not itself carry out a hygienic assessment or a professional cleaning method with this list of needs.

Hypothetical case: Additional use on the ground floor

Since a change of use, the front access has been used more intensively. The previous records show no clear failures. The administration therefore requests an adjusted offer for this area and a time-limited solution for a temporary additional load.

The community can now distinguish whether it wants to change the permanent contract or cover a limited additional need. The service provider will not be generally criticised for a scope that was not agreed upon previously.

Appropriately check the success of the change

If a new service is permissibly agreed, the responsible body defines how its practical effect should be observed. It concerns the described area and the desired usage outcome. A general “finally clean” is too vague for a joint evaluation.

If differing expectations remain, they are explicitly named. The new agreement should not at the same time promise to meet every individual cleanliness standard. A good proposal of need explains which concrete change will be checked and why.

Sources and context

Dieser Artikel enthält eigene redaktionelle Organisations- und Entscheidungsempfehlungen, keine behaupteten Rechtsregeln, technischen Sollwerte oder Marktkennzahlen. Die Fallbeispiele sind fiktiv. Es werden keine externen Tatsachenquellen beansprucht.

Created with the help of AI and editorially reviewed. General guidance only; not individual legal, tax or financial advice. Errors and later changes are possible.